SOS mode only on Wi-Fi?

On Wi-Fi at a select location my 13 pro goes into sos mode (according to status bar) anywhere IN the house but if I turn Wi-Fi off or just get out of range of this Wi-Fi outside the house and get hopefully a few bars of service my phones fine and works normal. Can anyone explain this?

iPhone 13 Pro, iOS 16

Posted on Oct 2, 2022 9:11 AM

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Oct 3, 2022 4:14 PM in response to kyron258

Hey there kyron258,


That is unexpected behavior, and we'd like to rule out some possible causes, along with better understanding what's happening:


  1. You mentioned this occurs while being connected to your house Wi-Fi network, but does the same issue occur if you connect to another Wi-Fi network at a different location?
  2. We see you have iOS 16, but the latest version is iOS 16.0.2. You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone or iPad.
  3. Have you already tried the steps in the link above your post as it addresses this issue? Here's the link again just in case: If you see No Service, Searching, or SOS on your iPhone or iPad


Cheers!

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Oct 4, 2022 6:14 AM in response to kyron258

kyron258,


Since theses only happening with one Wi-Fi network, follow the guidance found here to make sure your Wi-Fi router settings match recommendations:


Recommended settings for Wi-Fi routers and access points - Apple Support


"Before changing the settings on your router

  1. Back up your router's settings, in case you need to restore them.
  2. Update the software on your devices. This is critical to ensure that your devices have the latest security updates and work best with each other.
  1. On each device that previously joined the network, you might need to forget the network to ensure that the device uses the router's new settings when rejoining the network."


Take care.

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Oct 3, 2022 4:36 PM in response to kyron258

Hey kyron258,


Thanks for letting us know that. What about those other steps we offered? Were you able to update? As well as follow the guidance here? If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support. This can help with isolating the issue.


We look forward to hearing back.

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Oct 4, 2022 5:54 AM in response to karina184

I updated my phone right away to see if that changed anything and it didn’t. I followed the other steps and tried googling everything I could think of and nothing seemed to work. I’m just dealing with going outside at this point to make a phone call hoping I won’t drop the call from lack of service

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Oct 18, 2022 2:30 AM in response to kyron258

I have a iPhone 8 and downloaded 2 updates because my phone kept going black and just now at 4 am, I first seen SOS next to my Wi-Fi. Turned my phone off, it was gone when I turned it back on and now it’s back on there again and idk why but thanks to the post, I see I’m not alone.

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SOS mode only on Wi-Fi?

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