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issue

Dear Apple,

Good day,

Please help me with an issue with my phone (iPhone 13 pro)

The screen refresh rate only display 60 Hz and won't go to 120 Hz.

Plus I have a battery issue with my phone, my phone is in his 5th month and the battery is already at 96%.

Please help me to get my problem fixed as soon as possible

Best regards...

iPhone 13 Pro, iOS 15

Posted on Oct 3, 2022 3:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2022 4:33 AM

We are users like you not Apple


1. Open Settings

2. Go into Accessibility

3. Select Motion

4. On the bottom, you will find the "Limit Frame Rate" toggle. Just turn it on or off to your liking, and you're done!


4% loss of health in the first 5 months is not unusual. Charge it all night every night and avoid dropping below 10% charged and you will help maintain Health


If you want to talk to Apple, like if the 60Hz remains then reach out to Apple Support directly. You should be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 3, 2022 4:33 AM in response to humam35

We are users like you not Apple


1. Open Settings

2. Go into Accessibility

3. Select Motion

4. On the bottom, you will find the "Limit Frame Rate" toggle. Just turn it on or off to your liking, and you're done!


4% loss of health in the first 5 months is not unusual. Charge it all night every night and avoid dropping below 10% charged and you will help maintain Health


If you want to talk to Apple, like if the 60Hz remains then reach out to Apple Support directly. You should be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


issue

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