Why is my account frozen. Was there fraudulent charges or what?

See -> If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.

Check also ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. 

2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

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Get more help

• If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
• If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
• In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
• If you still need help, contact Apple Support.

3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support