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Menu bar disappears and all Finder-related tasks greyed out and unclickable after Monterey update

Pulled from Menu bar disappeared and all Finder-relat… - Apple Community with some edits...


  • Using Monterey 12.6
  • Happening on 3 separate 2018 Mac minis - 3.6 Ghz quad-core intel core i3, 8 GB 2667 MHz DDR4
  • Machines are running a "classroom" profile that is set up to auto-login
  • Menu bar disappears after a period of time and will not appear on hover over - please note, "Automatically hide and show the menu bar on desktop" and full screen are both NOT CHECKED in the Dock&Menu Bar settings
  • Cannot single left-click most items or highlight text, however double-click and right-click works to show menu
  • Double-click on Finder, window opens but all Finder shortcuts in the sidebar are greyed out and unclickable. Can right-click them to remove them, etc, but cannot left-click to select/open
  • Unable to do anything Finder/system-related, like Spotlight Search
  • Cannot type anything on both wired and wireless keyboards
  • Keyboard shortcuts do not work
  • Dock appears and I can open Launchpad to open apps, such as Terminal, but as you cannot type anything, it is useless
  • Can open the Activity Monitor but all the menu items are greyed out
  • Cannot take screenshots
  • Can control the machine remotely to switch user or log it out and then back in to the same classroom profile, and menu bar and all other functionalities return
  • A restart does not always fix the problem, but a forced shut down via the power button on the mac mini does


We have seen only a few posts with these exact symptoms but never a solution - any thoughts on what is causing this, and/or whether Apple is aware of this as a bug? It does appear to be profile-related as signing out and back in fixes it temporarily. The classroom profile is auto-configured via an MDM and there does not appear to be any rhyme or reason why it is happening to only 3 of these machines, out of approximately 30.


Mac mini 2018 or later

Posted on Oct 3, 2022 9:48 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2022 10:22 AM

If you can with the classroom setup boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Similar questions

5 replies
Question marked as Top-ranking reply

Oct 4, 2022 10:22 AM in response to bw1355

If you can with the classroom setup boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Menu bar disappears and all Finder-related tasks greyed out and unclickable after Monterey update

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