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User profile for user: shayla287
shayla287 Author
User level: Level 1
4 points

My Face ID will not work

Face ID will not work due to a depth camera issue

iPhone X, iOS 16

Posted on Oct 3, 2022 3:35 PM

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Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,179 points

Posted on Oct 3, 2022 3:43 PM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶ Start a Service Request. ⚛



Need more help?



Click ▶ Check Repair Status. 🔧

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2 replies
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,179 points

Oct 3, 2022 3:43 PM in response to shayla287

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶ Start a Service Request. ⚛



Need more help?



Click ▶ Check Repair Status. 🔧

Reply

My Face ID will not work

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