Recovering AppleID Account with no access to phone number

Hey there ikearns,

Thanks for reaching out to the Apple Support Communities. If unable to change the Apple ID password because you no longer have access to the trusted phone number or another trusted device, the best option would be to start an account recovery request using the steps in this link here: How to use account recovery when you can’t reset your Apple ID password - Apple Support

What is account recovery?

Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. We know this delay is inconvenient, but it's important so that we can keep your account and information safe.

Before you start the account recovery waiting period, try to reset your password. Learn how to reset your Apple ID password on a trusted device or through the Apple Support app on a family member’s iPhone, iPad, or iPod touch. You can also visit an Apple Store and ask to use a device on site. If you set up an account recovery contact, they can also help you reset your password. 

Use account recovery only as a last resort when you can’t sign in or reset your Apple ID password. 

After you start account recovery

After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.

- If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery. 

- To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. 

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.

In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.

Check the status of your request

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.

Be sure to look over the "After you start account recovery" section carefully, as this can help with preventing any delays in the recovery process.

We hope that's able to help.

Take care.

Hey ikearns,

Did they set up an Account Recovery contact? If so, see if these steps can help them get access to their account: Help a friend or family member as their account recovery contact - Apple Support

If not, the account holder would want to initiate the account recovery request at iforgot.apple.com, entering any available information. If account recovery is possible, they'll receive an email with follow up details that should set further expectations about how long it will take.

For further assistance with this, reach out to Apple Support: Contact - Official Apple Support

Take care.