Video stuttering

Since upgrading two Apple TV’s (two different ISP’s, two different entertainment systems at two different geographic location) have been experiencing consistent video stuttering on all streaming services. Have “Match Frame Rate” enabled on both Apple TV’s.

Began AFTER updating software to 16…

Apple TV 4K, tvOS 16

Posted on Oct 4, 2022 8:24 AM

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2 replies

JoetGunner Author

Level 1

8 points

Oct 5, 2022 8:06 PM in response to BrianK90

Thanks,

Tested up/down DSL speeds which were normal for both units. Reset both Apple TVs. Subsequently the problem with all streaming services resolved except YouTube.

Problem appears to be with YouTube servers which I can live with.

BrianK90

Community Specialist

Oct 5, 2022 5:22 PM in response to JoetGunner

Hey JoetGunner,

Let's try the following steps:

1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.

2. If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it.

3. Tap or click the download button to try downloading the movie or TV show instead.*

You can also find additional info and steps here: If you can't watch or stream movies and TV shows in the Apple TV app

Let us know how it goes.

Cheers!

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Video stuttering