I can’t update my software. It shows error for 2 time. Now I’m stuck in preparing update?!
iPhone 11 Pro Max, iOS 15
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
iPhone 11 Pro Max, iOS 15
See if anything here helps.
Update your iOS device. -
Get help with over-the-air iOS updates -
Update – Can’t or can’t restore -
Have you tried using iTunes on a computer or Finder if running Catalina or later to do the update?
Update software on iOS devices in iTunes on Mac. -
Phone, iPad, or iPod touch - Update with Finder. *
iPhone, iPad, or iPod touch - Update with iTunes. *
If you see an error when you update or restore your iPhone, iPad, or iPod *
Updating iOS: common issues and solutions. -
I can’t update my software. It shows error for 2 time. Now I’m stuck in preparing update?!