home app crashing, and can’t replace it.

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Level 1

8 points

home app crashing, and can’t replace it.

On my iPad the Home app crashes, i.e. returns to the Home Screen, as soon as I launch it. Thinking the app may be corrupted, I decided to delete it and get a new copy from the App Store. When I try to delete Home, I get a message that I must first remove any HomePods that are configured in it. Which, of course, I can’t do because I can’t open the app. There are 6 HomePods in my configuration.

Note: I have restarted everything many times, and logged out of and back in to iCloud. It doesn’t help.

What’s my next move?

iPad Pro 11-inch Wi-Fi

Posted on Oct 5, 2022 9:55 AM

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Answer 1

Vancouver22

Level 8

36,788 points

Oct 5, 2022 10:25 AM in response to Tangible23

You can still remove it by pressing the top method Reset HomePod - Apple Support

then you’d have to set it up again (either method)

Instead of going through all that, close the app & try restarting the iPad first

If your iPad needs a software update install that to refresh the home app. It should be on 15.7. iPadOS 16 should be released this month some time.

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Answer 2

Tangible23 Author

Level 1

8 points

Oct 5, 2022 10:51 AM in response to Vancouver22

Thanks but… As I said I have restarted everything many times. Resetting the HomePod hardware doesn’t remove it from the app. What I want to do is force a reload of the app, i.e. to ignore the message telling me to remove any homepods first, but there’s no option to do that.

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Answer 3

turingtest2

Level 10

274,610 points

Oct 5, 2022 11:10 AM in response to Tangible23

Try Settings > General > iPhone Storage > Scroll down to Home > Left swipe on Home > Offload App. Then reinstall.

tt2

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home app crashing, and can’t replace it.

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