unlocking an ipad and put it bak to factory settings

If you have reset the iPad to resolve a forgotten device Passcode, your friend will be presented with an Activation Lock - requiring the AppleID and associated Password.

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

However, recovery of the AppleID credentials should be possible…

If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/

To recover your credentials, you’ll need access to any one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/

Crafty1947 Said:

"unlocking an ipad and put it bak to factory settings: My friend has given me her ipad but cannot remember her password, I went through reset procedure via iTunes and reset but it still will not unlock, it still wants her password"

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Unlocking an iPad:

Seems she lost the "Passcode". Not "Password". So, she needs to change that, then set it up anew as if she were to sell it...

Show this to your friend...

Troubleshooting a Locked iPad:

Seeing "iPad Unavailable", that means your iPad is locked. So, get this serviced.

Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot your iPad Passcode - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through.

Crafty1947 Said:

"unlocking an ipad and put it bak to factory settings: My friend has given me her ipad but cannot remember her password, I went through reset procedure via iTunes and reset but it still will not unlock, it still wants her password"

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Have your Friend Set this Up Anew:

Giving it away to you, she needs to set this up anew. Once unlocked, have her perform as interacted here, including the backup: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support