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Apple pay and card updates

Hi, when I try to update card on wallet it says- look for the add to wallet button in apps, emails and websites, it is not letting me do it. Also when I am updating my card it keeps on saying not applicable card however the card is active and running

iPhone 14, iOS 16

Posted on Oct 6, 2022 6:38 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2022 7:09 AM

Are you trying to add an actual credit card or debit card? Or are you trying to add a pass, ticket or gift voucher?


For credit and debit cards, make sure your iPhone's region is set to one where Apple Pay is supported in Settings->General->Country & Region. Link->Countries and regions that support Apple Pay - Apple Support

and follow the steps in the support document you posted from to add it. You don't need a button, email or app to add an actual debit or credit card to wallet.


If adding a pass, ticket, or gift card check with the issuer of the item for a way to add it to wallet as mentioned. You need an Add to Wallet button, and email or even a QR code provided by the issuer of the item to be able to add it to Wallet.

Link-> Add, use, and share boarding passes, tickets, and other passes in Apple Wallet - Apple Support

The button should look like this:




1 reply
Question marked as Top-ranking reply

Oct 6, 2022 7:09 AM in response to Appleuserguidequestions

Are you trying to add an actual credit card or debit card? Or are you trying to add a pass, ticket or gift voucher?


For credit and debit cards, make sure your iPhone's region is set to one where Apple Pay is supported in Settings->General->Country & Region. Link->Countries and regions that support Apple Pay - Apple Support

and follow the steps in the support document you posted from to add it. You don't need a button, email or app to add an actual debit or credit card to wallet.


If adding a pass, ticket, or gift card check with the issuer of the item for a way to add it to wallet as mentioned. You need an Add to Wallet button, and email or even a QR code provided by the issuer of the item to be able to add it to Wallet.

Link-> Add, use, and share boarding passes, tickets, and other passes in Apple Wallet - Apple Support

The button should look like this:




Apple pay and card updates

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