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Level 1

6 points

About SIM CARD

I just put Sim card in iphone 7, have last update 15.7, they told me:

SIM not supported

The SIM that you currently have inserted in this iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM from a supported service provider or request that this iPhone be unlocked by your service provider. Please contact Apple for more information.

Posted on Oct 6, 2022 2:30 PM

Best reply

Lawrence Finch

Level 10

202,746 points

Posted on Oct 6, 2022 2:33 PM

Your phone is locked to a carrier, and not to the carrier that issued that SIM card. You will have to contact the carrier the phone is locked to and ask about their unlocking policy.

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