Passwords disappeared

I did not do anything.

my passwords disappeared from my iPhone.

everything was ok

iPhone up to date.

iPhone 13 Pro, iOS 16

Posted on Oct 7, 2022 8:19 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2022 2:06 PM

Hi Ramrami,


Are you referring to passwords saved under Settings > Passwords? If so, ensure that iCloud Keychain is enabled under Settings > [your name] > iCloud > Keychain.


You can also see tips to take if you're missing iCloud Keychain information (of which passwords is included) here: If iCloud Keychain won't turn on or sync - Apple Support


"If you don't see your iCloud Keychain items 


There are several possible reasons for why you can't find your iCloud Keychain information.


Did you restore from an iCloud backup and then notice missing iCloud Keychain items?

iCloud Keychain items aren't part of iCloud backup because they already live in the cloud. To see if iCloud Keychain is turned on, in iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain.


Did you turn off iCloud Keychain on all your devices? 

If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again.

If you turn off iCloud Keychain on all your devices, and choose to delete your iCloud Keychain locally on all your devices, this also deletes your Keychain data from iCloud servers.


On your Mac, did you use Keychain Access to reset your iCloud Keychain? 

If so, macOS deleted your iCloud Keychain items. Try to set up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before you reset your macOS Keychain."


If that does not resolve the issue, contact Apple Support directly to take a closer look.


Take care.

1 reply
Question marked as Top-ranking reply

Oct 8, 2022 2:06 PM in response to Ramrami

Hi Ramrami,


Are you referring to passwords saved under Settings > Passwords? If so, ensure that iCloud Keychain is enabled under Settings > [your name] > iCloud > Keychain.


You can also see tips to take if you're missing iCloud Keychain information (of which passwords is included) here: If iCloud Keychain won't turn on or sync - Apple Support


"If you don't see your iCloud Keychain items 


There are several possible reasons for why you can't find your iCloud Keychain information.


Did you restore from an iCloud backup and then notice missing iCloud Keychain items?

iCloud Keychain items aren't part of iCloud backup because they already live in the cloud. To see if iCloud Keychain is turned on, in iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain.


Did you turn off iCloud Keychain on all your devices? 

If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again.

If you turn off iCloud Keychain on all your devices, and choose to delete your iCloud Keychain locally on all your devices, this also deletes your Keychain data from iCloud servers.


On your Mac, did you use Keychain Access to reset your iCloud Keychain? 

If so, macOS deleted your iCloud Keychain items. Try to set up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before you reset your macOS Keychain."


If that does not resolve the issue, contact Apple Support directly to take a closer look.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Passwords disappeared

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.