Lost iPhone - Theft and Loss coverage

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DaveC1971 Author

Level 1

5 points

Lost iPhone - Theft and Loss coverage

So it's actually true that if the Find My app is turned off at the time you lost your phone that the claim will be rejected? I'm going through the review process right now with AIG, it's taking forever, and I'm guessing that's why. What are the other requirements to have the claim approved? Is there any recourse, or am I just screwed because of some BS technicalities and stipulations on the coverage that are hidden in the fine print?

iPhone 13 Pro Max, iOS 15

Posted on Oct 7, 2022 2:06 PM

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Answer 1

KaeBFly

Level 6

8,611 points

Oct 7, 2022 2:14 PM in response to DaveC1971

It’s one of the main requirements so yes, if you fail to follow that very upfront requirement your claim will be rejected. It’s really not hidden in the fine print.

AppleCare Products - iPhone - Apple

No recourse…unfortunately, if you didn’t have it on then you will have to replace your phone out of pocket.

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Answer 2

KaeBFly

Level 6

8,611 points

Oct 7, 2022 2:57 PM in response to DaveC1971

I know it’s not the best news to hear but just know moving forward…turn on the feature as soon as you set up your new phone. Even if you don’t get AppleCare+ it’s a good idea. Enjoy the rest of your weekend!

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Answer 3

DaveC1971 Author

Level 1

5 points

Oct 7, 2022 3:13 PM in response to KaeBFly

I do always have it turned on! At least I did. I took it in for service to replace cracked glass on the display a couple weeks previous to losing it, and they ask you to turn off Find My when you do that. Just never got turned back on. So, coincidentally in those string of events, I ended up screwing myself it looks like.

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Answer 4

DaveC1971 Author

Level 1

5 points

Oct 7, 2022 2:34 PM in response to KaeBFly

That is not the best way to start the weekend. I guess I'll be getting some mileage out of that Titanium Card this weekend! Thanks for the info.

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Lost iPhone - Theft and Loss coverage

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