Does anyone else have the problem with the iPhone 14 disconnecting from wifi while on FaceTime? Then reconnects when I hang up? I did the network reset and still having this issue. Also I’ve done all the updates. Anyone know how to fix it? Thanks!!
iPhone 14, iOS 16
Hey Twins7221,
Thank you for using the Apple Support Communities! We see you're experiencing an issue with a Wi-Fi network disconnecting during FaceTime calls.
This article may help: If you can't make or receive a FaceTime call on your iPhone or iPad. Specifically go through the steps in the section labeled "If you still need help".
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.
To help with isolating the issue, try using FaceTime with a different Wi-Fi network and/or cellular data. If it works with either a different Wi-Fi network or with cellular data, but still disconnects with that one Wi-Fi network, the issue is with it. Reach out to the provider of that Wi-Fi network for further assistance.
Take care.
Twins7221,
Thank you for letting us know.
If the issue is still happening after reviewing the information in the link we previously provided, we'd like to get you in touch with Apple Support for further assistance.
You may be able to reach Apple Support here: Contact Apple Support
Thanks!
Twins7221,
You can find a list of Apple contact information around the world here:
Contact Apple for support and service - Apple Support
Take care.
I’ve done all that and nothing has worked!
Nope can’t reach anyone. This is quite annoying
iPhone 14 keeps disconnecting from wifi
