You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My AirPods (2nd gen) are working fine but I can’t connect to anything because when I press the button on the back it stays white no blinking and won’t connect. I can’t even reset because it stays white when pressing the button.
Hello RomeoCorrea,
Welcome to Apple Support Communities!
If we understand your post correctly, you're unable to connect anything to your AirPods because the light on the back of the case stays solid white. We'd like to help!
If you are resetting or pairing your AirPods, as noted in the article below The status light should flash white, which means that your AirPods are ready to connect.
If you can't connect to your iPhone, iPad, or iPod touch
Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
Put both AirPods in the charging case and make sure that both AirPods are charging.
To make sure that Bluetooth is on, go to Settings > Bluetooth.
If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
Follow the steps on the screen of your iPhone, iPad, or iPod touch.
Test your AirPods. If you still can't connect, reset your AirPods.
If you can't connect to your Mac
Make sure that you have a Mac with the latest version of macOS.
Put both AirPods in the charging case and make sure that both AirPods are charging.
To make sure that Bluetooth is on, choose Apple menu > System Preferences, then click Bluetooth.
If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, click the X to the right of your AirPods to remove them from the list.
Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the charging case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.
Hold the charging case, with your AirPods inside and the lid open, next to your Mac.
Follow the steps on the screen of your Mac.
Test your AirPods. If you still can't connect, reset your AirPods.
Software requirements
If you have AirPods Pro (2nd generation), you need an iPhone or iPod touch with iOS 16 or later; an iPad with iPadOS 16.1 or later; an Apple Watch with watchOS 9 or later; an Apple TV with tvOS 16 or later; or a Mac with macOS Ventura.
If you have AirPods (3rd generation), you need an iPhone or iPod touch with iOS 15.1 or later; an iPad with iPadOS 15.1 or later; an Apple Watch with watchOS 8.1 or later; an Apple TV with tvOS 15.1 or later; or a Mac with macOS 12 or later.
If you have AirPods Pro (1st generation), you need an iPhone or iPod touch with iOS 13.2 or later; an iPad with iPadOS 13.2 or later; an Apple Watch with watchOS 6.1 or later; an Apple TV with tvOS 13.2 or later; or a Mac with macOS 10.15.1 or later.
If you have AirPods (2nd generation), you need an iPhone, iPad, or iPod touch with iOS 12.2 or later; an Apple Watch with watchOS 5.2 or later; an Apple TV with tvOS 12.2 or later; or a Mac with macOS 10.14.4 or later.
If you have AirPods (1st generation), you need an iPhone, iPad, or iPod touch with iOS 10 or later; an Apple Watch with watchOS 3 or later; an Apple TV with tvOS 11 or later; or a Mac with macOS Sierra or later.
iPadOS 16.1 coming in October
Learn how to update your iPhone, iPad, or iPod touch; update your Apple Watch; update your Apple TV, or update your Mac.
If the light is steady, there may be a communication issue. We would recommend cleaning inside the case and both AirPods. This article can walk you through the steps:
How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods
Let us know if you have any questions.
Thank you for using Apple Support Communities.
Take care!
White light stays on no blinking(when button pressed)and won’t connect
