Only received a partial refund

My refund says accepted and I was refunded for only 1 of my purchases. I had 2 purchases that were to be refunded. I received the 2nd purchase, but the 1st purchase doesn’t show on my bank account that I have received it. Has this happened to anyone else? Or what can you do to make sure those funds get refunded? TYIA!



[Re-Titled by Moderator]

iPhone 13 mini, iOS 16

Posted on Oct 8, 2022 4:19 PM

Reply
2 replies

Oct 8, 2022 7:37 PM in response to FedUpWithTech03

You request a lot of refunds often. You likely have been flagged as a problem account and they have refunded one item of the two. That may be all that you receive.


The App Store is not a try-it-and-return-it situation. Constant requests for refunds will get an account flagged as a habitual refund request problem.


You can speak directly to Apple regarding the other refund.

1-800-MY-APPLE


M1 Mac mini, macOS 12.6; Watch, series 7 GPS/cellular, watchOS 9; iPad Pro 2nd Gen, iPadOS 15.6; iPhone 12 Pro, iOS 16; TV 4th Gen, tvOS 16; HomePods, audioOS 16 and Airport Express w/ Airplay 2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Only received a partial refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.