Airpods Pro replacement rejected

Hello leda_a_a,

Welcome to Apple Support Communities!

We want to help get your AirPods Pro sounding perfectly again or repaired if needed. Start with these steps for the sound issue:

"If your AirPods Pro (1st generation) make crackling or static sounds

Follow these steps.

1. Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.
2. Check that your connected device is nearby, and there's no wireless interference or obstructions between you and your device. 
3. Listen to audio from a different app to see if the app causes the issue. 

If you still experience sound quality issues—or if the issues increase in loud environments, with exercise, or while talking on the phone—refer to AirPods Pro Service Program for Sound Issues."

This Apple Support page has the full details: If your AirPods Pro (1st generation) make crackling or static sounds - Apple Support

If a replacement or repair is needed, please continue to work with your local Apple Authorized Service Provider for exact details.

We hope this helps to isolate the issue to get the AirPods Pro working great again.

Cheers!

Hello - I'm in the exact same boat. I have a pair of APP G1 that were made in ~Jan 2021 (and therefore fall outside the Oct 2020 cut-off for the Service Program). I talked extensively with various levels of Apple support staff - and although they were all nice, they all just said "yeah - it looks like you have the same problem as the pre Oct 2020 units, we can't cover you". Very disappointing.

At this point I can send them in for repair (at the cost of new units, as you observed). I'm using them in normal mode for now, but the ANC was the main feature I was looking for with the APP. Now I can't use it and Apple isn't willing to fess up to what is obviously a widespread manufacturing issue.

Exactly the same problem here in Brazil. In less than a year and a half. The Apple service I took attested that it is exactly the same problem as the year before, that they are performing the exchange. But the iCare attendant suggested that the defect was caused by the user. He broke the right phone and in a deeper test the technician said that the left side also has the defect and will break. I bought mine in January 2021. I reaffirm, the defect reported by the technician is exactly the same as the one he himself has already seen and the store changed it for a factory defect. But the Apple company insists that the problem is not theirs for an expensive phone that we think will last a long time. Sorry for possible English mistakes, I used the translator to turn my revolt into English text.

No worries @MacrosCentari - it's very disappointing that Apple is taking the stance that only the <Oct-2020 units are impacted. If any Apple peeps are following this thread - if there's anything you can do to help we'd really appreciate it! The forum is pretty full of similar reports and all the denial of coverage by the Support Program is doing is making loyal customers frustrated with the AirPods Pro. It certainly isn't incentivizing me to buy G2s...

I’m not sure if you’ll see this since the post is a month old but when your airpods were rejected did they show you the test they ran on them or why they don’t qualify since the issue persists in later models? I’ve scheduled an appointment since I heard a rattling and sharp squealing noises in ANC and Transparency mode. However, after I looked up their manufacture date, they’re in the second week of October 2020 and I don’t think they’d qualify. I’m just curious if Support ever got back with you about a replacement since a lot of people's with APP after the October 2020 cutoff are experiencing the same issues.

Hello,

After I took them in, the person at the Genius Bar gave me a very nebulous answer like “yeah, this could be the same issue but since they’re made after Oct 2020 it can’t be the same thing”. Obviously this is the party line any post October 2020 APP units are supposed to be addressed with which is just disappointing. They did encourage me to keep an eye on the service program since they had “a lot” of people in my situation rolling in with early 2021 APP units with the ANC/transparency issue.

Good luck!