New phone arrived today and unsatisfied because of spot and scratches

Question

Jjkkkkl Author

Level 1

4 points

New phone arrived today and unsatisfied because of spot and scratches

Hello Apple,

My order has been delivered today. (2022 Oct 9)

I unboxed and turned power on but I found one spot on the back and some scratches on the screen.

I am not satisfied my order with this state.

I’ve done nothing and no user fault.

I haven’t even charged it.

Could you please kindly consider and take action for my inconvenience?

I will send you some photos of that condition as attached.

Please support ASAP.

With Regards,

iPhone 14 Pro, 16

Posted on Oct 9, 2022 4:57 AM

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Answer 1

Best reply

Carol B.

Level 6

12,000 points

Oct 9, 2022 5:02 AM in response to Jjkkkkl

This is a user community. As much as we would like to help, we cannot because we are simply other Apple users. Did you order this iPhone from the online Apple Store? If so, please contact Apple directly here:

Returns & Refunds - Shopping Help - Apple

If you purchased it elsewhere, contact that retailer.

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Answer 2

muguy

Level 9

77,377 points

Oct 9, 2022 4:59 AM in response to Jjkkkkl

You have 14 days to return your item.

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New phone arrived today and unsatisfied because of spot and scratches

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