You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Jjkkkkl
Jjkkkkl Author
User level: Level 1
4 points

New phone arrived today and unsatisfied because of spot and scratches

Hello Apple,


My order has been delivered today. (2022 Oct 9)

I unboxed and turned power on but I found one spot on the back and some scratches on the screen.

I am not satisfied my order with this state.

I’ve done nothing and no user fault.

I haven’t even charged it.


Could you please kindly consider and take action for my inconvenience?

I will send you some photos of that condition as attached.

Please support ASAP.


With Regards,

iPhone 14 Pro, 16

Posted on Oct 9, 2022 4:57 AM

Reply
Question marked as Top-ranking reply
User profile for user: Carol B.
Carol B.
User level: Level 6
13,459 points

Posted on Oct 9, 2022 5:02 AM

This is a user community. As much as we would like to help, we cannot because we are simply other Apple users. Did you order this iPhone from the online Apple Store? If so, please contact Apple directly here:

Returns & Refunds - Shopping Help - Apple


If you purchased it elsewhere, contact that retailer.

View in context

Similar questions

2 replies

New phone arrived today and unsatisfied because of spot and scratches

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up