Payment declined while upgrading iCloud storage

Kindly guide what to do as i am unable to upgrade iCloud storage. I have tried multiple times from my HBL account, but the money gets deducted first but then is credited back and the payment is declined.

Assistance needed please. Thank you

iPhone 6s, iOS 14

Posted on Oct 9, 2022 3:13 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2022 6:01 PM

Hello shanza678,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with a declined payment method when trying to upgrade iCloud storage. Follow the steps listed here if your payment is declined: If your payment method is declined in the App Store or iTunes Store


"If a payment method can’t be charged

  1. Use your device to check your payment information. You might see red text that explains why the payment method can't be charged.
  2. iPhone showing three payment methods, with one credit card marked as failed.
  3. If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.
  4. Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.

If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.

See which payment methods are accepted in your country or region.


Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support."



We hope this helps.


Cheers!



1 reply
Question marked as Top-ranking reply

Oct 10, 2022 6:01 PM in response to shanza678

Hello shanza678,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with a declined payment method when trying to upgrade iCloud storage. Follow the steps listed here if your payment is declined: If your payment method is declined in the App Store or iTunes Store


"If a payment method can’t be charged

  1. Use your device to check your payment information. You might see red text that explains why the payment method can't be charged.
  2. iPhone showing three payment methods, with one credit card marked as failed.
  3. If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.
  4. Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.

If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.

See which payment methods are accepted in your country or region.


Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support."



We hope this helps.


Cheers!



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Payment declined while upgrading iCloud storage

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