iPad Enterprise workflow/setup.. HELP!
Have any of you guys successfully deployed iPads in the workplace yet?
If so, I need your help determining the best way to get them in the hands of my users configured and ready to go. I can't seem to figure out a way for a Help Desk person to configure the iPads at work using 1 iTunes account and having the applications stick with that iPad once it's synced at home with the users personnel iTunes account. I did stumble on the "iPad configuration utility" and love how it will at least let me control passwords and secure SSID, but I didn't see how I can attach application purchased from the App Store to a config file (If you can please let me know). So this is where my issue starts... The current step the Help Desk tech takes to setup the iPad is he/she installs the profile created by the config utility and adds WYSE Pocket Cloud to the iPad from the app store. Once that is completed the iPad is good to go until the user takes it home and wants to sync it up to their iTunes account.
iTunes say it's synced with another iTunes library. An iPad can only be synced with only one iTunes library at a time.
So once the end user get the warning and "erases and sync" and they say "OK" their enterprise configured iPad it's basically useless when they bring it into work the next day.
Some background... We plan on buying them and then giving them out to some users, we don't plan on locking them down with the config utility so they will be able to sync with their home iTunes account.
Yes, it would be much easier if we loaded the applications they need and totally locked the thing down, but it's not going to happen so I need to think of the easiest way to manage these things.
My only thought was have the users meet a Tech and have the user login to their iTunes account and authorize that PC, buy the apps they need, load the config, sync up, and then once they leave de-authorize the iTunes so the next user can sync up. Once the user gets home they can sync up their stuff and iTunes already recognizes the iPad and will not want to erase. It will transfer their purchases and everything should be OK. They will also have a backup on theirs side.... Thought????
Thanks!
If so, I need your help determining the best way to get them in the hands of my users configured and ready to go. I can't seem to figure out a way for a Help Desk person to configure the iPads at work using 1 iTunes account and having the applications stick with that iPad once it's synced at home with the users personnel iTunes account. I did stumble on the "iPad configuration utility" and love how it will at least let me control passwords and secure SSID, but I didn't see how I can attach application purchased from the App Store to a config file (If you can please let me know). So this is where my issue starts... The current step the Help Desk tech takes to setup the iPad is he/she installs the profile created by the config utility and adds WYSE Pocket Cloud to the iPad from the app store. Once that is completed the iPad is good to go until the user takes it home and wants to sync it up to their iTunes account.
iTunes say it's synced with another iTunes library. An iPad can only be synced with only one iTunes library at a time.
So once the end user get the warning and "erases and sync" and they say "OK" their enterprise configured iPad it's basically useless when they bring it into work the next day.
Some background... We plan on buying them and then giving them out to some users, we don't plan on locking them down with the config utility so they will be able to sync with their home iTunes account.
Yes, it would be much easier if we loaded the applications they need and totally locked the thing down, but it's not going to happen so I need to think of the easiest way to manage these things.
My only thought was have the users meet a Tech and have the user login to their iTunes account and authorize that PC, buy the apps they need, load the config, sync up, and then once they leave de-authorize the iTunes so the next user can sync up. Once the user gets home they can sync up their stuff and iTunes already recognizes the iPad and will not want to erase. It will transfer their purchases and everything should be OK. They will also have a backup on theirs side.... Thought????
Thanks!
iPad, iOS 4, ?
