AirPods Pro (2nd generation) drops sound – left, right or both buds - when connected to Garmin watch.

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Level 1

6 points

AirPods Pro (2nd generation) drops sound – left, right or both buds - when connected to Garmin watch.

Hi all,

I have been experiencing weird issue from day one since I got my new AirPods Pro 2(nd).

When I connect it to my Garmin (Fenix 6) watch like for a run – so phone is not present – and similar locations the sound simply cuts. Sometimes the left bud, sometimes the right, and sometimes both of them. There are times when it can play flawlessly for 20 minutes, and then every few minutes it happens or so. I figured there must be some kind of interference, because when I tried with older AirPods, and Samsung Galaxy Buds the same location make the buds some kind of echo for like a millisec or so, but NO drops.

This weekend I did a long run (2h+) and I needed to reconnect 21 times.

Also, this is my second AirPods Pro 2, because I sent the first back right after I experienced this "bug", but the problem stands still ever since.

Anyone experienced anything similar?

PS: I tried everything to fix it myself, ie: firmware update, repair, reset, etc.

Posted on Oct 11, 2022 1:43 AM

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Answer 1

Top-ranking reply

zsoltyx5 Author

Level 1

6 points

Oct 15, 2022 8:04 AM in response to mrjuri00

I had the chance to speak with a senior, official Apple representative and he said that in order to narrow the problem down, we need to isolate the cases as much as possible. Meaning: I should go for this long – even same path – run with buds connected to my phone – which I did, and no drops happened at the previous locations that had caused the interference before. That would mean that the watch's firmvare cannot handle this new AirPods itself. We should report to Garmin I guess.

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Answer 2

Nov 3, 2022 12:43 AM in response to zsoltyx5

I have the same problem with my Garmin 255M. Went to the gym yesterday, lost the connection with the AirPods Pro 2 several times. Have to reconnect to the watch a few times on every run, because one or both buds lost the connection. So frustrating. Am in contact with Garmin support. Hope they can update the watch eventually so they can handle these new AirPods Pro. Have all updates, tried wearing the watch on my right arm...but still the same problem.

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Answer 3

joge81

Level 1

17 points

Nov 3, 2022 1:09 AM in response to jesper451

I have reported this to garmin and they have escalated it to their developers. I guess its good if more people do it. I think the problem is on the AirPods side, I hade other AirPods before and they worked as a charm

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Answer 4

mrjuri00

Level 1

8 points

Oct 15, 2022 4:28 AM in response to zsoltyx5

yes exact same problem for me! AirPod Pro 2.Gen with Garmin Forerunner 745

I noticed, that the bluetooth connection doesn’t disconnect. I can still play/pause the music, but there is just no music signal transferred.

Super frustrating!

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Answer 5

TheLittles

Level 10

203,019 points

Oct 11, 2022 6:13 PM in response to zsoltyx5

zsoltyx5 Said:

"AirPods Pro (2nd generation) drops sound – left, right or both buds - when connected to Garmin watch."

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Troubleshooting AirPods and Garmin:

For reference, overview this link: Pause, Skip, and Adjust Volume with your AirPods and AirPods Pro - Apple Support

Source: Adjusting volume on AirPods gen 3 on non IOS devixe - Apple Community

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Answer 6

zsoltyx5 Author

Level 1

6 points

Oct 11, 2022 8:19 PM in response to TheLittles

That link is not even related to the problem.

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Answer 7

joge81

Level 1

17 points

Oct 27, 2022 3:03 AM in response to zsoltyx5

Hi,

I have the exakt same problem. I got new buds from the store but the problem continues. I have been in contact with both garmin and apple support without any solution.

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AirPods Pro (2nd generation) drops sound – left, right or both buds - when connected to Garmin watch.

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