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Iphone

I left my phone to charge overnight, and when I woke up it was completely off, it won't turn back on, there is just a black screen

iPhone 13 Pro Max, iOS 16

Posted on Oct 11, 2022 3:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2022 3:21 AM

Try a "forced" restart of your iPhone 13 using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (screen? battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Oct 11, 2022 3:21 AM in response to marianalinares

Try a "forced" restart of your iPhone 13 using these instructions:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (screen? battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Iphone

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