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ipad 7th gen died

Getting a black screen and wont charge or power on. Make an appointed at the genius bar could not tell me what's wrong and no replacement offered. less than 3 years old.

iPad (6th gen) WiFi, Cellular

Posted on Oct 11, 2022 8:53 AM

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Question marked as Top-ranking reply

Posted on Oct 11, 2022 9:24 AM

With you already having consulted the technicians at the Apple Genius Bar, there is very little additional information or guidance that can be offered.


Given the age of your iPad, without benefit of warranty or an active AppleCare+ plan, you would only be offered a reconditioned/exchange iPad if (a) you were paying for a repair, and (b) your iPad is a qualifying model.


iPad Service & Repair - Apple Support



These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple



1 reply
Question marked as Top-ranking reply

Oct 11, 2022 9:24 AM in response to Juvehab247

With you already having consulted the technicians at the Apple Genius Bar, there is very little additional information or guidance that can be offered.


Given the age of your iPad, without benefit of warranty or an active AppleCare+ plan, you would only be offered a reconditioned/exchange iPad if (a) you were paying for a repair, and (b) your iPad is a qualifying model.


iPad Service & Repair - Apple Support



These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple



ipad 7th gen died

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