Recently, my iPhone stopped showing subfolders in the iOS email app. It shows all the custom folders made at the same level as the Inbox, but all folders beneath those, and their respective contacts, are gone. I changed nothing. This just changed on its own.
Please note that I am using my iPad to read the same email and the subfolders DO appear in the iOS email app on my iPad.
I am using iOS 16 with an iPhone 13 Pro Max
iPhone 13 Pro Max
Hey there gclarkhansen,
Try using the steps below to help organize your mailboxes and locate your folders:
You can choose which mailboxes to view, reorder your mailboxes, create new ones, or rename or delete mailboxes. (Some mailboxes can’t be changed.)
To organize your mailboxes, tapin the upper-left corner, tap Edit, then do any of the following:
• View mailboxes: Select the checkboxes next to the mailboxes you want to include in the mailboxes list.
• Reorder mailboxes: Touch and holdnext to a mailbox until it lifts up, then drag it to the new position.
• Create a new mailbox: Tap New Mailbox in the lower-right corner, then follow the onscreen instructions.
•Rename a mailbox: Tap the mailbox, then tap the title. Delete the name, then enter a new name.
• Delete a mailbox: Tap the mailbox, then tap Delete Mailbox.
Organize email in mailboxes on iPhone - Apple Support
Take care!
Upper left corner of what screen? I am unable to find any screen in the Mail app in IOS 15.6.1 that has a "<" character in the upper left corner.
Thanks. Unfortunately this did not solve my problem. For iCloud email, it is fine. But in the same mail viewer (iOS), I also view my Google mail account provided via IEEE. Everything was fine until one day recently it just stopped showing subfolders. So the folder structure I created for this (at the same level as my Inbox) is still there, but none of the subfolders are visible anymore.
Other thoughts?
Hello gclarkhansen,
If the steps that hc1111 provided don't seem to have done the trick, you'll want to reach out to Apple Support directly to look in to that a bit further. They should be able to take a closer look and see what's going on.
You can reach out to them here: Apple Support
Take care!
Mail Subfolders Disappeared
