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Hello juno97,

In this Apple English Community, you might have more chances to get a reply if you could re-post your question in English. If you have difficulties with this language, please use an online translator.

Or, if you're more familiar with a different language, see the list of other available Apple Support Communities around the world, and join your preferred one (by tapping/clicking the related link in blue):

German:--> Offizielle Apple Support-Community

French:--> Communautés d’assistance Apple officielles

Español:--> Comunidades de soporte de Apple oficiales

Português:--> Comunidades oficiais de suporte da Apple

Chinese:--> Apple Support Chinese Community

Korean:--> Apple Support Korean Community

Japanese:--> Apple Support Japanese Community

Thanks and regards

Giulio