Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trying to reset my AirPods because 1 stopped working- now I cannot reconnect at all

I followed the documentation but when I get to Step 6, where I hold the reset button, it goes green and then blank. It never turns amber or white. And now, when I attempt to pair them to my devices, the white light flashes but it never pairs.

iPhone 12 Pro, iOS 15

Posted on Oct 12, 2022 8:37 AM

Reply
Question marked as Best reply

Posted on Oct 12, 2022 2:40 PM

renéemc Said:

"I followed the documentation but when I get to Step 6, where I hold the reset button, it goes green and then blank. It never turns amber or white. And now, when I attempt to pair them to my devices, the white light flashes but it never pairs."

-------


What documentation are your referring to?


Troubleshooting AirPods Connectivity:


Start by wiggling it in your ear. No success? Charge these to 100%. If still not success, refer to the following...


Troubleshooting AirPod Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:





B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

1 reply
Question marked as Best reply

Oct 12, 2022 2:40 PM in response to renéemc

renéemc Said:

"I followed the documentation but when I get to Step 6, where I hold the reset button, it goes green and then blank. It never turns amber or white. And now, when I attempt to pair them to my devices, the white light flashes but it never pairs."

-------


What documentation are your referring to?


Troubleshooting AirPods Connectivity:


Start by wiggling it in your ear. No success? Charge these to 100%. If still not success, refer to the following...


Troubleshooting AirPod Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:





B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

Trying to reset my AirPods because 1 stopped working- now I cannot reconnect at all

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.