the airpods pro 2th gen locator, don't work

the locator of the headphones does not work .. I have just arrived and I can not activate the proximity sensor, it does not find them among the devices, not even on the app where it is. I tried to turn the setting off and on again, from the icon settings on the bluetooth but nothing. Would anyone know how to help me ?!

iPhone 13 Pro

Posted on Oct 12, 2022 11:56 AM

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Question marked as Top-ranking reply

Posted on Oct 13, 2022 1:50 PM

Hi enea146,


Thanks for coming to Apple Support Communities for help today.


This article can show you how to setup Find My for your AirPods: Find your lost AirPods.


Here's how:


'Locate your AirPods in the Find My app


  1. Open the Find My app.
  2. Select the Devices tab.
  3. Choose your AirPods. Under each device, you see a location or "No location found."


If you can't locate your AirPods on the map


Turn on the Find My network 


If you turn on the Find My network, you might be able to see the location of your AirPods (3rd generation), AirPods Pro and AirPods Pro (2nd generation), or AirPods Max even if your iPhone, iPad, or iPod touch isn't connected to a Wi-Fi or cellular network.


  1. On your iPhone, iPad, or iPod touch, open the Settings app.
  2. Select your name, then select Find My.
  3. Select Find My [device], then turn on Find My [device].
  4. Turn on "Find My network." '


After this you should be able to:


  1. Play a sound on your AirPods
  2. Get an alert if you leave your AirPods behind
  3. Turn on Lost Mode for your AirPods


If it still isn't working, the next step would be resetting the AirPods by following the steps here: How to reset your AirPods and AirPods Pro.


"You might need to reset your AirPods if they won't charge, or to fix a different issue.


  1. Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case.
  4. With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button  next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.
  5. Tap Forget This Device, and tap again to confirm.
  6. With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
  7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen."


Then try the first steps we provided once more.


Let us know what happens.


Have a fantastic day!


Similar questions

1 reply
Question marked as Top-ranking reply

Oct 13, 2022 1:50 PM in response to enea146

Hi enea146,


Thanks for coming to Apple Support Communities for help today.


This article can show you how to setup Find My for your AirPods: Find your lost AirPods.


Here's how:


'Locate your AirPods in the Find My app


  1. Open the Find My app.
  2. Select the Devices tab.
  3. Choose your AirPods. Under each device, you see a location or "No location found."


If you can't locate your AirPods on the map


Turn on the Find My network 


If you turn on the Find My network, you might be able to see the location of your AirPods (3rd generation), AirPods Pro and AirPods Pro (2nd generation), or AirPods Max even if your iPhone, iPad, or iPod touch isn't connected to a Wi-Fi or cellular network.


  1. On your iPhone, iPad, or iPod touch, open the Settings app.
  2. Select your name, then select Find My.
  3. Select Find My [device], then turn on Find My [device].
  4. Turn on "Find My network." '


After this you should be able to:


  1. Play a sound on your AirPods
  2. Get an alert if you leave your AirPods behind
  3. Turn on Lost Mode for your AirPods


If it still isn't working, the next step would be resetting the AirPods by following the steps here: How to reset your AirPods and AirPods Pro.


"You might need to reset your AirPods if they won't charge, or to fix a different issue.


  1. Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case.
  4. With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button  next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.
  5. Tap Forget This Device, and tap again to confirm.
  6. With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
  7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen."


Then try the first steps we provided once more.


Let us know what happens.


Have a fantastic day!


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the airpods pro 2th gen locator, don't work

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