Notes

I have changed my Apple ID password many times to get a new password for notes as I have forgotten mine and it says this in the first image so I put in my Apple ID password and then it comes up with this in second image what do I do

iPhone 11, iOS 16

Posted on Oct 12, 2022 12:17 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2022 2:25 PM

Hello soph2009,


Thank you for reaching out to Apple Support Communities.


Are these the steps you were following:


"To reset your notes password:

  1. In the Settings app, tap Notes. Then tap Password.
  2. Select the Notes account that you want to change, then tap Reset Password.
  3. Enter your Apple ID password, then tap OK.
  4. Tap Reset Password again.
  5. Use your device passcode or enter a new password and password hint. Tap Done."


More details can be found here: How to lock or unlock notes on your iPhone or iPad


If so, can you provide a few more details? What is your exact iOS version? Have you restarted your device since you first noticed this? Also, are you experiencing this with all locked notes?


Cheers!


3 replies
Question marked as Top-ranking reply

Oct 13, 2022 2:25 PM in response to soph2009

Hello soph2009,


Thank you for reaching out to Apple Support Communities.


Are these the steps you were following:


"To reset your notes password:

  1. In the Settings app, tap Notes. Then tap Password.
  2. Select the Notes account that you want to change, then tap Reset Password.
  3. Enter your Apple ID password, then tap OK.
  4. Tap Reset Password again.
  5. Use your device passcode or enter a new password and password hint. Tap Done."


More details can be found here: How to lock or unlock notes on your iPhone or iPad


If so, can you provide a few more details? What is your exact iOS version? Have you restarted your device since you first noticed this? Also, are you experiencing this with all locked notes?


Cheers!


Oct 14, 2022 6:46 AM in response to soph2009

Thanks soph2009,


It does sound like you're doing everything correctly to change the Notes password.

Since you're getting an Apple ID password error, and you mentioned earlier that you have "changed my Apple ID password many times", we want to see if you can login separately from Settings > Notes.

Try at the Apple ID log in page:

Apple ID > Tap on Sign In > Enter your Apple ID and password. Are you able to log in successfully?


• If not, you'll need to select Forgot Password, so you can change the Apple ID password: Change your Apple ID password - Apple Support


•If you're able to log in successfully:

  1. Restart your iPhone: Restart your iPhone - Apple Support
  2. Go to Settings > Notes
  3. Password
  4. Change Password


Let us know what happens.


Take care!





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