Number Transfer to new phone
When I try and do the quick transfer method for my plan, it says that my account is ineligible for transfer. What does that mean and how do I fix it?
iPhone 14 Pro Max, iOS 16
User profile for user:
alma1090
User level:
Community Specialist
Hello and welcome to Apple Support Communities, Trevorhinkle!
We understand you're trying to transfer your carrier plan over to your new iPhone, but you're being told your account is ineligible for transfer. We'd be happy to provide information about this.
Make sure you've given these steps a try: If you can't set up an eSIM on your iPhone - Apple Support
"Follow these steps
Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
After following each step below, open Control Center by swiping down from the upper-right corner of the screen. Check if your carrier appears in the status bar. If not, go to the next step.
- Turn Airplane Mode on and off.
- Go to Settings > Cellular and check if the number you're trying to activate is shown. If it is, turn off the line and then turn it back on again.
- Restart your device or devices.
If you still can't set up your eSIM, contact your carrier."
Regards.