My phone is not working properly

Hey there Aquaria_x,

The first thing we wanted to point out is to not create a new Apple ID as a troubleshooting step for the issues you described. We recommend only using one Apple ID going forward.

For your issue regarding the internet only sometimes working, we'd like to ask some more questions to better understand what's happening:

1. When the issue occurs, what exactly happens when you try browsing the internet within Safari?
2. You mentioned that some apps aren't working, but are all internet-based apps affected when the issue occurs?
3. Does the same issue occur while connected to a second Wi-Fi network at another location, or even when only using cellular?
4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
5. The latest for your model is iOS 16.0.3. You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone or iPad.

Cheers.

Hi Aquaria_x,

Thanks for try those steps. We have a couple of other troubleshooting steps you can try.

Are you using a VPN? Is your iPhone provided by an employer or school?

Here's how to check:

1. Settings > General > VPN (even if it says Not Connected)

2. Settings > General > Profile (if this option doesn't exist, profiles are not installed)

If so,

Use caution if you choose to delete VPN apps or other software

Before you delete any software, you may want to contact the app developer for more information about how the app works with your network, and whether it could cause connectivity issues. For configuration profiles, contact the system administrator for the organization or school that asked you to install it.

On iPhone, iPad and iPod touch: Learn how to delete apps and configuration profiles. If you delete VPN, security or networking apps, also reset your device's network settings. 

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

If neither are present, restart your Wi-Fi router and try again.

You'll also want to check for a firmware update with your Wi-Fi router. For more information, contact the router's manufacturer.

Lastly, if you're still not able to use the internet when connected to Wi-Fi, you'll need to contact Apple Support.

Apple Support

Take care!