Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad Air not responding

I just received my new iPad air. The screen is unresponsive to touch and it will not turn off.

Posted on Oct 12, 2022 6:20 PM

Reply
Question marked as Best reply

Posted on Oct 12, 2022 6:29 PM

RN2PHD Said:

"ipad Air not responding: I just received my new iPad air. The screen is unresponsive to touch and it will not turn off."

-------


Troubleshooting a Frozen iPad:

Seems you have a frozen iPad. So try the tips at these Apple Support links:





1 reply
Question marked as Best reply

Oct 12, 2022 6:29 PM in response to RN2PHD

RN2PHD Said:

"ipad Air not responding: I just received my new iPad air. The screen is unresponsive to touch and it will not turn off."

-------


Troubleshooting a Frozen iPad:

Seems you have a frozen iPad. So try the tips at these Apple Support links:





ipad Air not responding

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.