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ICloud not uploading. No files are getting added. Also lost documents

Hello


I recently paid to upgrade my Icloud stoarage from 5gb to 200gb, but it will not work at all on my Mac.


The first thing I tried was switching on Desktop & Documents Folders. I thought it was working, but then I saw many folders were stuck with 'Waiting to Upload'. I checked the storage avaliable and nothing is changing:


I then turned Desktop & Documents off again and suddenly all of my documents are gone!!!


It says I have 7.16 GB of documents, but when expanding it nothing is there. The only way I can see my documents is when running 'ls' in the Documents folder in the terminal.




Posted on Oct 13, 2022 9:21 AM

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Question marked as Best reply

Posted on Oct 14, 2022 10:17 AM



If you turned off iCloud for Documents and Desktop, it created the Archive ICloud file on home drive , ICloud shows no documents on it.


It will prompt the items from this desktop and the documents folder are available in iCloud Drive , to remove items from iCloud Drive , move them to your desktop and documents folder on this Mac , click on show in finder .


Again open system preferences > iCloud > iCloud Drive > the box of desktops and documents box is unchecked , tap over the box to get it rechecked , a circle rotates setting up the box gets checked .


You will notice a folder is created literally on the desktop , tap it a pop up window appears the items on this desktop on this Mac have been moved into a new folder called “ Desktops - Apples Mac book …( the name of Mac will be written in the existing desktop folder in iCloud Drive , you can combine the contents of these folders any time , click on show in finder .


Right click on the folder created on the Mac and move to trash , restart the Mac and empty the trash , but again the documents are placed in a right place in iCloud Drive as well in iCloud server .

Get file, folder and disk information on Mac - Apple Support

By unchecking the box of desktops and documents - the files and documents created are invisible temporarily both in iCloud Drive and www.icloud.com but they are not deleted from the server and still occupying the space , you can check the box and use get info and delete the desired documents any where from iCloud Drive or iCloud.com and restart the Mac and empty the trash .


Manage your iCloud storage - Apple Support


Save space on your MacBook Air - Apple Support


How to free up storage space on your Mac - AppleSupport


Find and delete files on your Mac - Apple Support


Similar questions

2 replies
Question marked as Best reply

Oct 14, 2022 10:17 AM in response to yazoo178



If you turned off iCloud for Documents and Desktop, it created the Archive ICloud file on home drive , ICloud shows no documents on it.


It will prompt the items from this desktop and the documents folder are available in iCloud Drive , to remove items from iCloud Drive , move them to your desktop and documents folder on this Mac , click on show in finder .


Again open system preferences > iCloud > iCloud Drive > the box of desktops and documents box is unchecked , tap over the box to get it rechecked , a circle rotates setting up the box gets checked .


You will notice a folder is created literally on the desktop , tap it a pop up window appears the items on this desktop on this Mac have been moved into a new folder called “ Desktops - Apples Mac book …( the name of Mac will be written in the existing desktop folder in iCloud Drive , you can combine the contents of these folders any time , click on show in finder .


Right click on the folder created on the Mac and move to trash , restart the Mac and empty the trash , but again the documents are placed in a right place in iCloud Drive as well in iCloud server .

Get file, folder and disk information on Mac - Apple Support

By unchecking the box of desktops and documents - the files and documents created are invisible temporarily both in iCloud Drive and www.icloud.com but they are not deleted from the server and still occupying the space , you can check the box and use get info and delete the desired documents any where from iCloud Drive or iCloud.com and restart the Mac and empty the trash .


Manage your iCloud storage - Apple Support


Save space on your MacBook Air - Apple Support


How to free up storage space on your Mac - AppleSupport


Find and delete files on your Mac - Apple Support


ICloud not uploading. No files are getting added. Also lost documents

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