Iphone 14 pro always on display no sound when face down

As replied, I have the same issue. Callers do hear ring tone, my screen lits up and incoming call is shown, but no ring tone is heard.

Hi, radoslavvalchanov.

If you're sure all settings are correct on your device, and no focus is in use; we'd recommend reaching out to Apple directly about this. There shouldn't be a reason your calls are silent simply from the direction your phone is resting. We'd like to have you check to make sure that you're using the latest version (16.0.3) of software on your iPhone.

Update your iPhone or iPad - Apple Support

If you're already updated to the latest version, we'd like to ask a few more questions to help with isolating this issue.

• Does this happen with app contacts?
• If you have a protective case on the device, does the issue remain if you remove the case?
• Do you know if the other party hears ringing on their end or if it goes straight to voicemail?

Cheers.

I have the same issue! I contacted Apple support. Switching off the motion processor should solve this. To find in settings, privacy, motion and … (do not know English name of this menu option). However, in my case this does NOT solve the issue. Switching off the motion detection does not influence this issue at all. Only switching off the always on mode helps. I even tried to put the phone face down on a glass table ( so that the light sensor still receives light and the screen is not switched off completely) but this also does not help. Apple did a hardware check, but all seems fine. I have iOS 16.0.3 by the way. Hope this is solved in a future iOS version. Even using the switching off of the motion detection is a rigid solution, because it disables health options. It would be much better to have a dedicated switch to turn “silence mode at face down” on or off, and keep motion detection enabled.

Can you check if it happens also when your phone is on the table with face up, but you cover the light sensor in the Dynamic Island so that the screen is not dimmed anymore but turns off completely?

I have the same issue and first I thought it had something to do with the face down position but then I discovered that I also missed phone calls when the phone was in my pocket. So I tested the situation in which the dynamic island was covered, and indeed, the issue happened also in this situation.

Great! Any idea why the issue is resolved? I still have no ring…

Any suggestion is welcome :)