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Lost the remote and bought a new one. Charged it and tried pairing but is not working. What could be the problem

Bought a new remote after losing our 2nd generation but its not pairing or connecting. Have tried everything they suggested and it only says bring remote closer to tv but doesn't pair

FireTVStick(Gen2),

Posted on Oct 13, 2022 3:25 PM

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Posted on Oct 13, 2022 6:04 PM

FireTVStick(Gen2),

The Apple TV Remote is for the Apple TV box, not for a Fire TV Stick or any other third party device.


What is your model Apple TV box? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support

The chosen remote should be compatible with the box. The new Siri Remote model requires an Apple TV box (4th generation or later) with system software tvOS 14.5 or later.


Learn how to pair or link the remote to the box: If your Apple TV remote isn't working - Apple Support

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Question marked as Best reply

Oct 13, 2022 6:04 PM in response to 2nddelmar

FireTVStick(Gen2),

The Apple TV Remote is for the Apple TV box, not for a Fire TV Stick or any other third party device.


What is your model Apple TV box? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support

The chosen remote should be compatible with the box. The new Siri Remote model requires an Apple TV box (4th generation or later) with system software tvOS 14.5 or later.


Learn how to pair or link the remote to the box: If your Apple TV remote isn't working - Apple Support

Lost the remote and bought a new one. Charged it and tried pairing but is not working. What could be the problem

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