Account Not In This Store

I've changed my app store account from China to Australia, using my own credit card, and a residential address I used to live in (I'm currently in China). My ios region has always been set to Australia.


After this I restarted the phone. Went to app store to get Expressvpn, but fail everytime as it says "Account Not In This Store":

Your account is not valid for use in the Australian store. You must switch to the Chinese store before purchasing.

However there is no ExpressVpn in Chinese store.


I wish to get this issue fixed.


iPhone 12 Pro, iOS 15

Posted on Oct 14, 2022 1:58 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2022 2:02 AM

If you want / have change Country or Region, you must comply with all regulations described here -> See this Apple article:  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple ID balance.

Depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 

Click here for more support and assistance.

 


1 reply
Question marked as Top-ranking reply

Oct 14, 2022 2:02 AM in response to asdflakjhsdf

If you want / have change Country or Region, you must comply with all regulations described here -> See this Apple article:  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple ID balance.

Depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 

Click here for more support and assistance.

 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Account Not In This Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.