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AirPods is not charging and one piece is not connecting to phone

AirPods is not charging and one piece is not connecting to phone

iPhone 11 Pro, iOS 15

Posted on Oct 14, 2022 8:27 AM

Reply
1 reply

Oct 16, 2022 11:36 AM in response to shweta101

Hello shweta101,



Thanks for choosing the Apple Support Communities. If your AirPods are not charging, we suggest following the steps in the article you found: If your AirPods won’t charge - Apple Support


"Check your connections

If you have AirPods or AirPods Pro, make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet.

If you're using a Qi-compatible charger with your AirPods or AirPods Pro, make sure that the cable is firmly plugged into the charger and that the other end is correctly plugged into a power outlet.

If you have AirPods Max, make sure that the USB-C to Lightning cable is firmly plugged into the USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet. 

 

Charge your AirPods

If you have AirPods or AirPods Pro, place your AirPods in the charging case and close the lid. Charge your AirPods and case for at least 15 minutes using the cable that came with your AirPods.

If you have AirPods Max, charge them for at least 5 minutes using the cable that came with them. When you're not using your AirPods Max, keep them in the Smart Case to put them into an ultra-low power mode to preserve battery charge.

If you have the Wireless Charging Case for your AirPods or AirPods Pro and you're using a Qi-compatible charger, place the case with the status light facing up. The status light should turn on for several seconds, then turn off while continuing to charge. If the light doesn't turn on, reposition the case. If your case still isn't charging, try charging with the cable that came with your case.

AirPods and charging cases

Check the charge status

If you have AirPods or AirPods Pro, open the case lid with your AirPods inside and hold your case close to your iOS device. If you have AirPods Max, open the Smart Case and hold your case close to your iOS device. You should see a charging icon next to the battery icon under your AirPods.

If you still can’t charge your AirPods, contact Apple Support."



If you get them charged and they will not connect, these steps should help.


If your AirPods won't connect - Apple Support


"If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
  6. AirPods charging cases

  7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
  8. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
  9. Test your AirPods. If you still can't connect, reset your AirPods.


If you can't connect to your Mac

  1. Make sure that you have a Mac with the latest version of macOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, choose Apple menu  > System Preferences, then click Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, click the X to the right of your AirPods to remove them from the list.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the charging case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.
  6. Hold the charging case, with your AirPods inside and the lid open, next to your Mac.
  7. Follow the steps on the screen of your Mac.
  8. Test your AirPods. If you still can't connect, reset your AirPods.

 


Software requirements

  • If you have AirPods Pro (2nd generation), you need an iPhone or iPod touch with iOS 16 or later; an iPad with iPadOS 16.1 or later; an Apple Watch with watchOS 9 or later; an Apple TV with tvOS 16 or later; or a Mac with macOS Ventura.
  • If you have AirPods (3rd generation), you need an iPhone or iPod touch with iOS 15.1 or later; an iPad with iPadOS 15.1 or later; an Apple Watch with watchOS 8.1 or later; an Apple TV with tvOS 15.1 or later; or a Mac with macOS 12 or later.
  • If you have AirPods Pro (1st generation), you need an iPhone or iPod touch with iOS 13.2 or later; an iPad with iPadOS 13.2 or later; an Apple Watch with watchOS 6.1 or later; an Apple TV with tvOS 13.2 or later; or a Mac with macOS 10.15.1 or later.
  • If you have AirPods (2nd generation), you need an iPhone, iPad, or iPod touch with iOS 12.2 or later; an Apple Watch with watchOS 5.2 or later; an Apple TV with tvOS 12.2 or later; or a Mac with macOS 10.14.4 or later.
  • If you have AirPods (1st generation), you need an iPhone, iPad, or iPod touch with iOS 10 or later; an Apple Watch with watchOS 3 or later; an Apple TV with tvOS 11 or later; or a Mac with macOS Sierra or later."



Cheers!




AirPods is not charging and one piece is not connecting to phone

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