Sound streaming to hearing aids

Hello George1132,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with sound going to your hearing aids. Follow the steps listed here to see if they resolve the issue: Use hearing devices with iPhone - Apple Support

"Pair a hearing device with iPhone

If your hearing devices aren’t listed in Settings  > Accessibility > Hearing Devices, you need to pair them with iPhone.

1. Open the battery doors on your hearing devices.
2. On iPhone, go to Settings > Bluetooth, then make sure Bluetooth is turned on.
3. Go to Settings > Accessibility > Hearing Devices.
4. Close the battery doors on your hearing devices.
5. When their names appear below MFi Hearing Devices (this could take a minute), tap the names and respond to the pairing requests.
6. Pairing can take as long as 60 seconds—don’t try to stream audio or otherwise use the hearing devices until pairing is finished. When pairing is finished, you hear a series of beeps and a tone, and a checkmark appears next to the hearing devices in the Devices list.

You need to pair your devices only once (and your audiologist might do it for you). After that, your hearing devices automatically reconnect to iPhone whenever they turn on.

Adjust the settings and view the status of your hearing devices

• In Settings: Go to Settings  > Accessibility > Hearing Devices > MFi Hearing Devices.
• Using accessibility shortcuts: See Use accessibility shortcuts on iPhone.
• On the Lock Screen: Go to Settings > Accessibility > Hearing Devices > MFi Hearing Devices, then turn on Control on Lock Screen. From the Lock Screen, you can do the following:
  • Check battery status.
  • Adjust ambient microphone volume and equalization.
  • Choose which hearing device (left, right, or both) receives streaming audio.
  • Control Live Listen.
  • Choose whether call audio and media audio are routed to the hearing device.
  • Choose to play ringtones through the hearing device.

Use your hearing devices with more than one device

If you pair your hearing devices with more than one device (both iPhone and iPad, for example), the connection for your hearing devices automatically switches from one to the other when you do something that generates audio on the other device, or when you receive a phone call on iPhone.

Changes you make to hearing device settings on one device are automatically sent to your other devices.

1. Sign in with your Apple ID on all the devices.
2. Connect all the devices to the same Wi-Fi network.

Turn on Hearing Aid Compatibility

Hearing Aid Compatibility may reduce interference and improve audio quality with some hearing aid models.

1. Go to Settings  > Accessibility > Hearing Devices.
2. Turn on Hearing Aid Compatibility.

For iPhone hearing aid compatibility ratings, see the Apple Support article About Hearing Aid Compatibility (HAC) requirements for iPhone.

Hearing aid compatibility ratings aren’t a guarantee that a particular hearing aid works well with a particular phone. Some hearing aids might work well with phones that do not meet the FCC requirements for hearing aid compatibility. To ensure that a particular hearing aid works well with a particular phone, use them together before purchasing.

Stream audio to your hearing devices

You can stream audio from Phone, Siri, Apple Music, Apple Podcasts, Apple TV, and more. Tap  in Control Center, on the Lock Screen, or in the Now Playing controls for the app you’re listening to, then choose your hearing device.

You can also automatically route audio calls to a hearing device."

For more help, reach out to Apple directly for support here: How to contact Apple for accessibility support - Apple Support

We hope this helps.

Cheers!