From the tone of the above and details ( very little ) - is is reasonable to conclude the user thinks they are communicating with Apple ?
If that is correct - sorry to enlighten the user - Apple is not here and will probably never ready this.
How to use Apple Support Communities
If the user wishing to contact Apple Support Directly;
Then have a few suggestions ;
1 - Get Support Choose a product and we’ll find you the best solution.Start now and open an Apple Support Ticket as they are Apple Employees to deal will these types of issues .
2 - Product Feedback - Apple and make it known to Apple regarding this ongoing issue