The selected device could not be found

iPhone12Pro connected (with an Apple USB cable), to MacBook Pro running Catalina 10.15.7 and shows up in the left hand sidebar. I click it and the main screen says "Loading" with a spinning icon but after a few minutes I get the message "The selected device could not be found". Yet is is still showing up in the sidebar under "Locations". I've restarted the Mac, turned of the iPhone for a few minutes and reconnected it but still have the same issue. I once got the message to unlock the iPhone, and the "Do you Trust this Computer" messages and responded accordingly but still get the same message after a few minutes.

iPhone 12 Pro

Posted on Oct 15, 2022 8:33 AM

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2 replies

Oct 16, 2022 1:59 PM in response to courtland8

Hi courtland8,


If your computer is having trouble recognizing your iPhone, you can try the steps in If your computer doesn't recognize your iPhone, iPad, or iPod:


  1. "Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
  2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can't unlock your device because you forgot your passcode, find out what to do.
  4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  5. Restart your computer. 
  6. Restart your iPhoneiPad, or iPod touch.
  7. Follow these additional steps for your Mac or Windows PC
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support."


If it continues, try the "Additional steps for Mac" in that same article.


Take care.

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The selected device could not be found

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