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Buying

So I just recently got an apple gift card and I decided that I wanted to use it on a game that I like but when I would go and buy the in game items i get a pop up saying “your purchase can not be completed” and I’m confused because I logged out and back into my Apple ID on the App Store and I restarted my phone but it still doesn’t work? Does anyone know how to fix this?

Posted on Oct 15, 2022 10:23 AM

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Question marked as Top-ranking reply

Posted on Oct 15, 2022 10:32 AM

So I just recently got an apple gift card and I decided that I wanted to use it on a game that I like but when I would go and buy the in game items

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)


When redeeming a gift card, the amount will be credited to your (1) Apple ID balance and (2) you need to set your Apple ID balance as your default payment.


1.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2)

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


i get a pop up saying “your purchase can not be completed”

After doing that above, you will not get this pop up again.

1 reply
Question marked as Top-ranking reply

Oct 15, 2022 10:32 AM in response to Jasp_ii

So I just recently got an apple gift card and I decided that I wanted to use it on a game that I like but when I would go and buy the in game items

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)


When redeeming a gift card, the amount will be credited to your (1) Apple ID balance and (2) you need to set your Apple ID balance as your default payment.


1.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2)

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


i get a pop up saying “your purchase can not be completed”

After doing that above, you will not get this pop up again.

Buying

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