4 Replies Latest reply: Aug 14, 2010 12:25 PM by ShadyMac
Lorene B. Level 1 Level 1
Had Iphone replaced few days ago. Set passcode this morning - same passcode been using forever. Went to unlock phone and keeps telling me passcode is wrong. (I guarentee you it is not). Now phone is completely locked from use and I need access before I can return home and completely restore software.

Iphone 4, iOS 4
  • Allan Sampson Level 10 Level 10
    You may have inadvertently and without realizing it selected a different number for one of the passcode entries.

    The only way around this is by restoring your iPhone with iTunes. If there were a way around this in the event your iPhone were lost or stolen, it would defeat the purpose of preventing someone from accessing anything on your iPhone.
  • ShadyMac Level 4 Level 4
    I'm not sure if you have an iPhone back up where you are while not at home...but if you do then you can download the iPhone Back up program and then extract the passcode from that...this only works if the back up in iTunes is NOT set up as encrypted though...


    Message was edited by: ShadyMac
  • Lorene B. Level 1 Level 1
    I called Apple Support after looking through the forums. I very deliberately and carefully set up my passcode - so the actual number was not the issue. The tech said he had been hearing of this problem from a few others - but nothing documented yet.

    I found a work-around until I returned home. My Bluetooth headset still worked through the lock. I was able to make phone calls using voice dialing (a long hold on the bluetooth activates the Iphone Voice Dialing feature).

    The phone was new on Wednesday 8/11(not from backup) - this incident happened Friday 8/13 - and the restore failed Friday night. The event log showed many error. Itunes then did another process to restore the phone and I set it up again. I have not tried the passcode - hoping a new update comes out first.

  • ShadyMac Level 4 Level 4
    A new update is already out 4.0.2 but from the info it only shows that it fixes the PDF exploit not any other bugs...but they do sometimes include bug fixes that are not mentioned...