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Level 1

4 points

iPhone not turning off

My iPhone is not turning off.

iPhone 12, iOS 15

Posted on Oct 16, 2022 2:46 PM

Top-ranking reply

Level 10

149,898 points

Posted on Oct 16, 2022 2:47 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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