I am trying to turn voice over off but can't get into Accessibility since upgrading to Monterey

Went into Library and tried to remove com.applesystempreferences.plist. That file is not on my machine. I removed it previously trying to turn this voiceover off. Its driving me nuts!!!


iMac 21.5″ 4K, macOS 12.6

Posted on Oct 17, 2022 5:51 PM

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Question marked as Top-ranking reply

Posted on Oct 19, 2022 2:19 PM

Hi abbiefromkula,



What happens when you try to go into Accessibility in System Preferences?


If it won't allow you to make any changes in Accessibility, let's try to narrow this down and isolate it more by testing in safe mode and a new user account.



Safe mode prevents certain software from opening and completes great checks on startup. More information on starting to safe mode and steps to take after starting there can be found here: How to use safe mode on your Mac - Apple Support

"How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode”.
  4. Log in to your Mac. You may be asked to log in again.


Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You may be asked to log in again. On either the first or second login window, you should see "Safe Boot" in the top right-hand corner of the window."



If the issue continues after the steps from safe mode, create a new user account (administrator) to see if the behavior happens there. This will let us know if it is system-wide or something within your user account: Set up users, guests, and groups on Mac - Apple Support



Delete a user or group on Mac (to remove the test account once completed)



Let us know what you find.



Cheers!



Similar questions

2 replies
Question marked as Top-ranking reply

Oct 19, 2022 2:19 PM in response to abbiefromkula

Hi abbiefromkula,



What happens when you try to go into Accessibility in System Preferences?


If it won't allow you to make any changes in Accessibility, let's try to narrow this down and isolate it more by testing in safe mode and a new user account.



Safe mode prevents certain software from opening and completes great checks on startup. More information on starting to safe mode and steps to take after starting there can be found here: How to use safe mode on your Mac - Apple Support

"How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode”.
  4. Log in to your Mac. You may be asked to log in again.


Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You may be asked to log in again. On either the first or second login window, you should see "Safe Boot" in the top right-hand corner of the window."



If the issue continues after the steps from safe mode, create a new user account (administrator) to see if the behavior happens there. This will let us know if it is system-wide or something within your user account: Set up users, guests, and groups on Mac - Apple Support



Delete a user or group on Mac (to remove the test account once completed)



Let us know what you find.



Cheers!



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I am trying to turn voice over off but can't get into Accessibility since upgrading to Monterey

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