Hello, Im being constantly charged for amount of 11.99 USD, 6.99 USD, 1.99 USD, but i didnt buy anything. I searched through apple and itunes history and there no history on recent purchase made. I dont receive emails receipt just bank account being constantly charged. Is there any apple support email, I can adress my question. If anyone had experience the same issues and what was your solution.
I contacted bank and submitted request for a new card.
When you have received your new bank card, update your payment method.
Otherwise your account will be blocked.
Sign in to your Apple ID account page and edit / update your Apple ID details.
On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.
Or -> Change, add or remove Apple ID payment methods
Change, add or remove Apple ID payment methods – Apple Support (UK)
If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.
If you're still unable to update your payment method, Contact Apple Support.
Also they confirmed that in their transaction it is indicated as apple bill. I just want to understand if I being charged by apple, why I don’t receive the receipt by email, as it was the case before when the purchases were made by me. Here the history is clean, no receipts.. just charges.
I don't understand that either, you're right, normally you get an invoice from Apple in your mailbox.
Click here for more support and assistance.
If you see an unexpected charge:
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
I contacted bank and submitted request for a new card.
When you have received your new bank card, update your payment method.
Otherwise your account will be blocked.
Sign in to your Apple ID account page and edit / update your Apple ID details.
On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.
Or -> Change, add or remove Apple ID payment methods
Change, add or remove Apple ID payment methods – Apple Support (UK)
If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.
If you're still unable to update your payment method, Contact Apple Support.
Also they confirmed that in their transaction it is indicated as apple bill. I just want to understand if I being charged by apple, why I don’t receive the receipt by email, as it was the case before when the purchases were made by me. Here the history is clean, no receipts.. just charges.
I don't understand that either, you're right, normally you get an invoice from Apple in your mailbox.
Click here for more support and assistance.
If you see an unexpected charge:
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
I have to choose the apps that I believe is scam, and I dont have any suspicious apps, or paid application.
It doesn’t allow me to follow the next step unless I choose the program I want to report.
This means that you must try to collect the amount back through your bank.
👉 Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Also report to the police.
Check.also ⤵️
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Click here for more support and assistance.
thank you for your reply. I contacted bank and submitted request for a new card. Also they confirmed that in their transaction it is indicated as apple bill. I just want to understand if I being charged by apple, why I don’t receive the receipt by email, as it was the case before when the purchases were made by me. Here the history is clean, no receipts.. just charges.
I dont receive emails receipt just bank account being constantly charged.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask your bank to block your card, and ask a new card.
Also report to the police.
Thank you! I will follow your instructions as the new bank card will be ready. However with refund it doesn’t work, as when I report unrecognized charge, I have to choose the apps that I believe is scam, and I dont have any suspicious apps, or paid application. It doesn’t allow me to follow the next step unless I choose the program I want to report.
Hello again ~ So are you seeing this charge where? Credit card or bank statement? If either contact them to go through this issue and make sure that your account ps have not been breached. Good luck.
~Katana-San~
Thank you. I tried to report the problem and request refund. But, since there’s no recent purchase in my purchase history, I cannot select the app in question and move to next step.
Unrecognized charges
