Restore

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Level 1

4 points

Restore

I am trying to restore from itunes to my new iphone 14 pro max, request a password. I enter the passcode, the computer pasword but not work, how can complete the restore?????

Posted on Oct 18, 2022 2:51 PM

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Answer 1

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sberman

Level 10

265,005 points

Oct 18, 2022 2:52 PM in response to Romaqui

You have created an encrypted backup using iTunes. You must enter the backup’s password to continue.

About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Romaqui Author

Level 1

4 points

Oct 18, 2022 3:59 PM in response to sberman

Appreciate it but the thing is I don't and didn't have ''encrypt local backup'' enabled, the backup itself does not have a lock next to it, once I started this backup with the old phone it did not ask me or prompt me to input a password for this backup. Hence why I'm so confused as to what it is asking for, I typed my apple ID psswrd, typed my computer psswrd and even my old phones psswrd all incorrect.

I'm at a loss, it did not do this on my old mac with itunes, I did this one with a pc and itunes so now just wondering if it's an os thing.

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Restore

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