Phone number disappeared from iMessage and FaceTime

Some time ago me and my Dad changed the SIM cards in our phones (keeping the same phone number, we just changed carrier). For my sim card it worked without any problems, but for my Dad it was a little bit complicated. As his sim card was delivered with short delay - he temporarily put prepaid card in his phone to be able to contact with other people. Probably, during all this mess and making things worse, once he put the proper sim card, he accidentally taped on the option to remove the number.

Now the number is gone for good from iMessage and FaceTime. There isn’t even an option to add it back. https://i.imgur.com/zczUtNy.jpg. So I tried every fix under the sun including reinstalling the entire phone from backup. Nothing helps.

The problem became even more complicated when I noticed that when I insert any other sim in dad phone it’s instantly recognized in iMessage and FaceTime. Also, when I insert his SIM card in another phone it is instantly recognized.

The only remaining thing I can think of is to setup the phone as new, but that would leave us without the possibility of restoring from iCloud backup. Any ideas on how to fix this would be appreciated.


Things I tried:

  • Turn off iMessage and Facetime and resetart phone - no success
  • sign out from iMessage and Facetime and restart phone. Sign in again - no success
  • Reset network settings - no success
  • Remove sim card and put it back after some time - no success
  • Sing out from your apple id from phone - no success
  • Change apple id password - no luck
  • Reset entire phone and restore it from backup - no luck

iPhone 11

Posted on Oct 18, 2022 2:29 PM

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Oct 18, 2022 3:37 PM in response to Merimel

This is the process- it normally works

If it does not then contact Apple Support 

Set up imessage and facetime after change of number. 

Settings, Messages, Turn off iMessage

Settings, Face Time, Turn off Face Time

Restart the phone.

Settings, Messages, Turn on iMessage, SMS, MMS

Settings, Messages, send & Receive, select your number which should now be there.

Settings, Face Time, Turn on Face Time



Depending on your region, you should be able to reach Apple Support here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


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Phone number disappeared from iMessage and FaceTime

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