Unable to activate my iphone X

Hi all, I am unable to activate my iphone X even after having confirmation of the proof of purchase by apple and followed what is suggested, now getting disheartened and my boy got into Universty from a college but I am unable to active since then

Thanks to support agents but they could add “all is set for you and keep this id for further discussions”

have updated latest iTunes, have shifted from windows 8.1 to windows 10

Relevant screenshoots have been attached herewith


[Image Edited by Moderator to Remove Serial Number] 

Posted on Oct 19, 2022 4:18 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2022 3:52 PM

Hi saintsdream,


Try the steps here: If you can't activate your iPhone or iPad (Wi-Fi + Cellular)


Once you click and open the link, please read through and complete the steps in the section titled "Follow these steps."


1) Restart your iPhone or iPad.
2) If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
3) If you get an error message on your iPhone or iPad that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.

If you still can't activate your iPhone or iPad, try again using your computer instead:

1) Make sure that you have the latest version of macOS or the latest version of iTunes.
2) Check that your computer has an internet connection.
3) With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Locate your device on your computer.
4) Wait while your computer detects and activates your iPhone or iPad: 
*If an alert appears that says "Set up as New" or "Restore from Backup," it means your iPhone or iPad is activated.
*If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
*If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad.


We recommend the steps above because they will show you what to do if you cannot activate your iPhone.


If you're still experiencing the same issue after giving the steps above a try, we recommend contacting Apple Support directly so that they can work with you to find a solution.


Contact - Official Apple Support


Thanks for using the Apple Support Communities.


Cheers!

1 reply
Question marked as Top-ranking reply

Oct 21, 2022 3:52 PM in response to saintsdream

Hi saintsdream,


Try the steps here: If you can't activate your iPhone or iPad (Wi-Fi + Cellular)


Once you click and open the link, please read through and complete the steps in the section titled "Follow these steps."


1) Restart your iPhone or iPad.
2) If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
3) If you get an error message on your iPhone or iPad that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.

If you still can't activate your iPhone or iPad, try again using your computer instead:

1) Make sure that you have the latest version of macOS or the latest version of iTunes.
2) Check that your computer has an internet connection.
3) With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Locate your device on your computer.
4) Wait while your computer detects and activates your iPhone or iPad: 
*If an alert appears that says "Set up as New" or "Restore from Backup," it means your iPhone or iPad is activated.
*If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
*If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad.


We recommend the steps above because they will show you what to do if you cannot activate your iPhone.


If you're still experiencing the same issue after giving the steps above a try, we recommend contacting Apple Support directly so that they can work with you to find a solution.


Contact - Official Apple Support


Thanks for using the Apple Support Communities.


Cheers!

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Unable to activate my iphone X

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