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hi

my phone is stuck with

support.apple.com/iphone/restore screan on

it's a iphoneSE

model A1723

Posted on Oct 19, 2022 4:19 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2022 4:24 PM

Hello,

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure that you've installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you've installed the latest version of iTunes.
  2. Make sure that your device is still connected to your computer. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don't disconnect your device from your computer until the update finishes.


Need more help? Contact Apple Support.


Thanks for reaching out!

-Drake


1 reply
Question marked as Top-ranking reply

Oct 19, 2022 4:24 PM in response to sylvain61

Hello,

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure that you've installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you've installed the latest version of iTunes.
  2. Make sure that your device is still connected to your computer. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don't disconnect your device from your computer until the update finishes.


Need more help? Contact Apple Support.


Thanks for reaching out!

-Drake


hi

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