Apple Watch Ultra - not getting wrist temperature

Question

Level 1

20 points

Apple Watch Ultra - not getting wrist temperature

Have had my Apple Watch Ultra since the Monday it was released. It's been worn to bed every night since. Would think I'd have Wrist Temperature data by now, but don't. Just No Data and Available after 5 nights.

Have read all resources Apple provides about ensuring it's enabled. All required settings are enabled as instructed. I've even turned the switches off and on again to see if it would fix a toggle issue.

When I look in Health > Body Measurements > Basal Body Temperature I have "No Data". Select "Data Sources & Access" nothing shows in Data Sources. It says None.

Again - all settings are where they need to be. use Apple Watch for sleep tracking. Sleep tracking enabled. My Ultra does appear in the Devices for Health. I have a sleep schedule enabled. I have several bands I've used at night to see if there was a band issue. Including the Ocean band that I chose for the watch. Nothing.

Suggestions before I call AppleCare?

Thanks!

Apple Watch Ultra

Posted on Oct 20, 2022 8:32 AM

Reply

Answer 1

Top-ranking reply

tojohnso Author

Level 1

20 points

Oct 24, 2022 11:28 AM in response to mario49

Thanks!

Called AppleCare. I have a sleep schedule defined. Which I assumed incorrectly covered this statement "Sleep Focus must be enabled for at least 4 hours a night for about 5 nights." You have to have both Sleep Schedule and Sleep Focus (they are not the same thing) turned on.

I now have one of the 5 nights down.

Reply

Answer 2

tojohnso Author

Level 1

20 points

Oct 25, 2022 6:26 PM in response to cfacc

Make sure you have sleep focus turned on. That was the fix. Two nights down for me now, three to go. For instance:

For the watch you are using, go to the Watch app and ensure it's selected (if you only have one watch, no worries).

Privacy - Ensure Wrist Temperature is selected (green)

Sleep - Ensure Sleep with Apple Watch is selected (green)

Go to the Health App

Scroll until you see "Full Schedule & Options" - Click on it

Ensure you have Sleep Schedule enabled and a schedule is set up..

Click the Use Sleep Schedule for Sleep Focus is enabled (green)

You should be all set after that. I had to ensure focus was enabled and it used my schedule.

You can go to Settings > Focus > Sleep to then set up people and apps that can break through sleep focus, change the screens of your devices, etc.

Reply

Answer 3

Jmanna13

Community Specialist

Oct 22, 2022 12:26 PM in response to tojohnso

Hello tojohnso,

Thanks for reaching out to Apple Support Communities. We see you have some questions about your watch not recording temperature, and we'd like to help. The following link can walk through how to recalibrate your watch, which may be able to help with what you're seeing: Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Calibrate your Apple Watch

1) While wearing your Apple Watch, go to a flat, open outdoor area that offers good GPS reception and clear skies.

2) If you have Apple Watch Series 2 or later, you just need your Apple Watch. If you have Apple 3) Watch Series 1 or earlier, bring your iPhone for GPS. Hold your iPhone in your hand, or wear it on an armband or waistband.

3) Open the Workout app. To start, tap Outdoor Walk or Outdoor Run. To set a goal before starting, tap .

4) Walk or run at your normal pace for about 20 minutes

If you still have questions, please contact Apple Support, so they can look into this more from here: Contact - Official Apple Support

Regards.

Reply

Answer 4

cfacc

Level 1

5 points

Oct 26, 2022 12:19 PM in response to tojohnso

THX!! Missing sleep focus was the culprit.

Reply

Answer 5

mario49

Community Specialist

Oct 23, 2022 9:07 AM in response to tojohnso

Hey tojohnso,

Since you have already gone through making sure settings were correct and you're still experiencing the issue, contact Apple Support here: Get Support. Once there, do a search for wrist temperature. You should get search results, and options to contact Apple Support.

They will be able to look into this issue further.

Take care.

Reply

Answer 6

tojohnso Author

Level 1

20 points

Oct 23, 2022 8:50 AM in response to Jmanna13

That's a bizarre response to a wrist temperature concern. I assure you the watch is calibrated and other things seem to be working properly. In the time I've had the Ultra, I've done a lot more than 20 minutes of an outdoor walk.

Reply

Answer 7

cfacc

Level 1

5 points

Oct 25, 2022 10:43 AM in response to tojohnso

Same here . Got a replacement in my Apple Store. But that one does not work either. Very embarrassing for Apple🤬

Reply

Apple Watch Ultra - not getting wrist temperature

Similar questions